Nov 8, 2016

10 Tips: Shopping at Sephora



#NotSponsored post

To some people, this may not be shopping tips, but rather a compilation of Sephora shopping know-how. You may familiar with some of the suggestions below, but if you don't... hey, it's something new to learn. And! If you know any shopping tips from Sephora, don't forget to share it with me as well by commenting.


#1 -  Loyalty
Every customer is entitled to join their Loyalty/Reward program. They call it as Beauty Pass. It has 3 levels depending on how much you shop at Sephora. To begin with, you will get the White Card. The second level is Black Card and the ultimate one is the Gold Card. Differences of the levels are set out below:


White Card
Black Card
Gold Card
Welcome bonus
·                     Enjoy 50 bonus Beauty Pass points
·                     Get RM15 off one order with a minimum spend of RM180 (online only)
·                 Get RM15 off one order with a minimum spend of RM135 (online only)
·                 Receive an exclusive Sephora travel pouch with 2 travel-sized bottles (one per customer)
·     Get RM75 off one order with a minimum spend of RM450 (online only)
·     Receive an exclusive Sephora makeup pouch with an assortment of deluxe beauty samples (one per customer)
Birthday gifts
·                     Enjoy 2x bonus points on one purchase during your birthday month
·                     Get a RM30 birthday month reward (online only)
·                     Enjoy one complimentary Benefit Brow service (in-stores only)
·                 Enjoy 2x bonus points on one purchase during your birthday month
·                 Get a RM30 birthday month reward (online only)
·                 Receive a specially curated birthday gift (one per customer)
·                 Enjoy one complimentary Benefit Brow service (in-stores only)
·     Enjoy 2x bonus points on one purchase during your birthday month
·     Get a RM75 birthday month reward (online only)
·     Receive a specially curated birthday gift (one per customer)
·     Enjoy one complimentary Benefit Brow service (in-stores only)
Benefits
·                     Earn 1 point for every RM3 spent online or in-stores
·                     Members-only exclusives and seasonal promotions
·                 Earn 1 point for every RM3 spent online or in-stores
·                 Members-only exclusives and seasonal promotions
·                 Exclusive invites to events and workshops
·                 Access to private sales
·     Earn 1 point for every RM3 spent online or in-stores
·     Members-only exclusive and seasonal promotions
·     Exclusive invites to events and workshops
·     Early access to private sales
·     First access to exclusive launches
·     Complimentary custom makeovers
Upgrade
·                     Spend RM900 within 12 months as a Sephora White member and get upgraded to Sephora Black status
·                 Upgrade RM4,500 within 12 months as a Sephora Black member and get upgraded to Sephora Gold status





#2 - Birthday gift
When you're in the Beauty Pass, remember to redeem your birthday gift. Don't wait til your birthday to redeem the gift. As soon as the calendar turns 1st on your birthday month, go to the store and redeem it. It runs out fast and you don't want to be disappointed. If in the event, it still runs out of stock when you redeem it in the store, you can always redeem it online (with purchase required).


#3 - When is the right time to shop at Sephora?
Always, shop during your birthday month for the double points. In October, Sephora will have 20% sale for Black Card members. If you are a Black Card members, wait til the member sale to purchase expensive stuff you desire. If you're one of those who craves for Christmas limited edition, hold your beauty budget and spend it in December.



#4 - Sephora in-store vs online
The Sephora in-store and online often times don't link. This is because the Sephora online is outsourced and managed by Luxola. I have encountered many problems on my online purchase but the in-store is unable to help me. For example, if you purchase online, you are unable to return it at the store. If you receive any info online and the sales assistants aren't able to help you, don't blame them.



#5 - New stock arrival
Sephora updates their inventory every Thursday. If you have following new products, pop in the store on Thursday. And the online store stock up on Friday. The best time to shop online is during working hour from Monday to Friday. If you face difficulties, the customer service is only able to help you during their operation hour.


#6 - Sephora staff discount
Sephora staff enjoys 15% discount. If you are fortunate to know any friend that work in Sephora, you can "tumpang" on their staff discount.



#7 - Return policy
Unlike their US counterpart, the Malaysia return policy is not as attractive. You can only return the product within 14-days with original receipt provided that the product is unused, unopened and unmarked. There was once I bought wrong shade of the Estee Lauder Double Wear foundation (clearly mistake of the sales assistant that recommended me the wrong shade) and I was unable to return it because I use it once. The experience caused me RM160.


#8 - Sales assistant attendance limit
Each sales assistant have 15 minutes limit to attend to one customer. Once the 15 minutes is up, they will need to attend the next customer. Do not feel unimportant or neglected if they leave you to shop on your own. They are just adhering to their own KPI.


#9 - Makeup service
Within the 15 minutes, you can request the sales assistant to help you with a mini makeover which they call it Flash Makeover. For Complimentary Custom Makeover, you need to spend a minimum of RM250 (White Card)/ RM220 (Black Card) for a full makeover. Booking is required.


#10 - Makeup lesson
I bet you don't know you can get a makeup lesson in Sephora. This service is offered by Make Up For Ever. This lesson is available at Starhill store only. Contact Sephora Starhill to do your booking. Below are the classes available:

Complete Make up lesson
75 minutes
RM130
Focus Make Up Lesson
30 minutes
RM70
S.O.S. Pro Tips
15 minutes
RM30
Natural Makeover
45 minutes
RM120
Glamour Makeover
45 minutes
RM150
Dinner Makeover
45 minutes
RM150


Another bonus... If you're a traveler, Sephora has different products in different country. Do check out the Sephora if you're traveling overseas. There are some special brands or products that you can't get back home. For example, Sephora Champ Elysse in Paris has Laduree and Sephora Burj Khalifa in Dubai has Huda Beauty. You won't get it in our local Sephora.


If you're new to Sephora, check out the Top 10 Products to try in Sephora


There you go... All the tips I have in hand for your shopping pleasure at Sephora. If you have any additional tips, please share with me. I would love to learn more too... Or did I miss out something that I should? Do feel free to comment. 
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1 comment

Marsya Jauzi said...

Wow, thanks for the tips! Such a kind soul for you to provide these tips. Great post xo

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